CROWN SPA ETIQUETTE
We welcome guests to book in advance to secure your preferred date and time. All appointments must be guaranteed with a valid credit card. To cancel a booking, a minimum of 3 hours’ notice is required. To cancel a booking of four or more guests, a minimum of 24 hours notice is required in order to avoid being charged in full.
We recommend that you arrive 45 minutes prior to your treatment so you can commence your spa journey in the Aqua Retreat. Late appointments will result in a shorter treatment time.
Crown Spa promotes an environment of tranquillity and relaxation. In respect of the environment and the experience of others, you are asked to refrain from using your mobile phone within Crown Spa.
Robes and slippers have been provided for your convenience. Professional draping is performed throughout the duration of your spa treatment.
The Aqua Retreat areas are designated male and female areas. No children under the age of 16 are permitted. These areas are a shared space with other guests and staff; we ask that you wear swim wear or robes and towels provided when moving around these areas.