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The weird things guests ask for at Crown Towers Melbourne

Lauren McMah

ALL good hotels strive to meet the needs of their guests — maybe it’s an extra pillow here, or a dinner recommendation there. But…

ALL good hotels strive to meet the needs of their guests — maybe it’s an extra pillow here, or a dinner recommendation there.

But when you’re working at one of Australia’s top luxury hotels, the requests can get really out there.

Crown Towers Melbourne is one of those hotels. The Southbank establishment has just made its debut in the Forbes Travel Guide list of five-star properties around the world, becoming the first Melbourne hotel to earn the accolade.

The hotel scored full points across multiple categories, from housekeeping to the quality of its food and drinks, and also guest services — marking a big win for its ever-helpful concierge team.

The hotel’s chief concierge, Preston Forsyth, told news.com.au the job was to deliver whatever their guests wanted, and sometimes anticipate those needs before the guests even realised them.

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The weird things guests ask for at Crown Towers Melbourne

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