Crown Metropol Perth

Check-In Policy

Our check-in time is 3pm, and check out is 11am. Please note, if your booking occurs on an Optus Stadium event day a number of road…

Our check-in time is 3pm, and check out is 11am.

Please note, if your booking occurs on an Optus Stadium event day a number of road closures will be in place which may cause increased congestion in the area. Guests are advised to factor this in to their travel arrangements.

CHECK-IN REQUIREMENTS:

Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking.

A valid form of photo identification acceptable to Crown must be supplied in order to process your check-in, which will be recorded by Crown.

PAYMENT SECURITY:

For guests providing a credit card, upon check-in a pre-authorisation is required to guarantee the accommodation in full (if not prepaid in advance).

If staying in the Apartment in Melbourne, an Infinity Suite or Loft in Perth, or a Villa, an additional credit card pre-authorisation of $500 per night, not exceeding $2,000 for bookings of more than four nights is required as security for any incidental costs, including damage associated with the room. Cash, EFTPOS and debit card are not accepted.

In all other room types, an additional credit card pre-authorisation of $100 per night is required as security for any incidental costs, including damage associated with the room. For guests paying with cash, EFTPOS or debit card, upon check-in a payment for accommodation is required in full (if not prepaid in advance), plus an additional $200 per stay is required as security for any incidental costs, including damage associated with the room. Purchases made throughout the stay must be paid for when ordered.

Please note, a service fee of 1.2% applies to all credit card transactions.  Alternatively, payments can be made up to ten business days prior to arrival via cheque or bank deposit.  Please enquire for further information.

REFUNDS / RELEASES:

Cash refunds will only be returned to the guest who supplied the photo identification upon check in. Card refunds generally take between 3-10 working days to process, and pre-authorisation releases take up to 31 days to process, depending on the individual bank policies.

ACCEPTABLE BEHAVIOUR:

Illegal, disorderly or offensive behaviour (including but not limited to (i) aggressive behaviour or threatening language towards our staff or other guests; (ii) clothing with offensive designs/words; (iii) any person who is a member of an illegal gang and/or is displaying extensive or excessive head and/or facial tattoos that could be considered offensive, threatening or divisive; or (iv) disturbance to our staff or guests of Crown including excessive noise or music) is strictly prohibited and Crown may direct you and/or any member of your party to leave immediately if your conduct results in Security attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and Crown reserves the right not to accept any future bookings from you or any member of your party.

NON-SMOKING POLICY:

Please note that smoking in a non-smoking room will result in a cleaning fee and any additional costs associated with emergency services attending the hotel.

Requests for an early check-in will be subject to availability and will not be guaranteed, unless the room is reserved for the night prior to arrival, which will incur an additional night's charge.

Requests for late departures are subject to availability on check-out, however can also be guaranteed if booked prior to arrival through Crown Reservations at an additional fee.

Concierge Desk is available to store luggage on a complimentary basis as and when required.

Whilst we will do our utmost to provide you with the room of your choice, please be aware that any room preferences including smoking or non-smoking, floor or view cannot be guaranteed.

All Crown Rewards members' discount rates are subject to change according to your current membership level at the time of your check in.

CROWN METROPOL PERTH POOL ACCESS:

  • Pool access is only available to registered Crown Metropol hotel guests.
  • In respect of our in house guests, all requests to give non-hotel guests access to the pool facilities will be politely declined.
  • Arriving guests must check in at Hotel Reception before using the pool facilities.
  • For departing guests, once checked out of the room, pool access is unavailable.
  • Children under the age of 16 must be actively supervised by a responsible adult at all times.

If you require further information please contact the Crown Metropol Reservations team via P+61 8 9362 8888, E reservations.pcm@crownhotels.com.au

We look forward to welcoming you to Crown Metropol Perth.

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