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CROWN PROMENADE PERTH

Check-In Policy

Our check in time is 3pm, and check out is 11am.

Please note, if your booking occurs on an Optus Stadium event day a number of road closures will be in place which may cause increased congestion in the area. Guests are advised to factor this in to their travel arrangements.

CHECK IN REQUIREMENTS:

Hotel registration and check in is available only to guests who are not prohibited from entering the Crown Perth, Crown Melbourne or Crown Sydney properties, are 18 years of age or over, and are recorded on the reservation at the time of booking.

A valid hardcopy photo identification acceptable to Crown (please see below) must be supplied in order to check-in. A copy of your identification will be recorded by Crown.

Crown will accept the following as acceptable photographic identification documents:

  • a valid and current Australian state or territory or New Zealand driver’s licence; 
  • a valid and current Australian or foreign passport; 
  • a valid and current Australian state or territory or New Zealand learner’s permit; 
  • a valid and current Australian state or territory Photo Card or Proof of Age card; or 
  • a valid and current Australian ImmiCard.

PAYMENT SECURITY:

Payment in full is required for all accommodation upon check-in (if not prepaid in advance). 

An additional cash, EFTPOS or debit card payment of $500 is required upon check-in as security for any incidental costs, including damage to the room. Purchases made throughout your stay must be paid for at the time of ordering. 

If staying in a standard room type, a credit card imprint is required as security for any incidental costs, including damage associated with the room. 

Please note, a service fee of 1.2% applies to all credit card transactions. Alternatively, payments can be made up to ten business days prior to arrival via cheque or bank deposit. Please enquire for further information.

REFUNDS / RELEASES:

Cash refunds will only be returned to the guest who supplied the photo identification upon check in. Card refunds generally take between 3-10 working days to process, and pre-authorisation releases take up to 31 days to process, depending on the individual bank policies.

ACCEPTABLE BEHAVIOUR:

Illegal, disorderly or offensive behaviour (including but not limited to (i) aggressive behaviour or threatening language towards our staff or other guests; (ii) clothing with offensive designs/words; (iii) any person who is a member of an illegal gang and/or is displaying extensive or excessive head and/or facial tattoos that could be considered offensive, threatening or divisive; or (iv) disturbance to our staff or guests of Crown including excessive noise or music) is strictly prohibited and Crown may direct you and/or any member of your party to leave immediately if your conduct results in Security attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and Crown reserves the right not to accept any future bookings from you or any member of your party.

NON-SMOKING POLICY:

Crown Promenade is a non-smoking hotel. Smoking of any kind, including e-cigarettes, is prohibited. If you smoke at Crown Promenade you may incur a cleaning fee of $500 and additional fees if emergency services attend the hotel as a result of your smoking.

ALCOHOL POLICY:

Guests are not permitted to bring alcohol on site and into guest rooms. Alcohol must be ordered via in- room dining services or consumed from the mini bar.

SELF-ISOLATION AND QUARANTINE: 

Guests are not permitted to self-isolate or quarantine for any period of time at Crown Perth Hotels. If you are subject to a direction from the government or a health authority to self-isolate or quarantine prior to arriving at Crown Perth, your booking with Crown Perth Hotels must be cancelled. If the government issues a quarantine or self-isolation direction to you during your stay at a Crown Perth Hotel, you will be required to leave Crown Perth and find alternate accommodation. Our team will assist you to find alternate accommodation where possible. The health and safety of our guests, employees and the community is our number one priority. We appreciate your understanding of this issue.

ADDITIONAL INFORMATION:

Requests for an early check-in will be subject to availability and will not be guaranteed, unless the room is reserved for the night prior to arrival, which will incur an additional night's charge.

Requests for late departures are subject to availability on check-out, however can also be guaranteed if booked prior to arrival through Crown Reservations at an additional fee.

Concierge Desk is available to store luggage on a complimentary basis as and when required.

Whilst we will do our utmost to provide you with the room of your choice, please be aware that any room preferences including floor or view cannot be guaranteed.

All Crown Rewards members' discount rates are subject to change according to your current membership level at the time of your check in.

If you require further information please contact the Crown Promenade Reservations team via P+61 8 9362 8888, E reservations.pcp@crownhotels.com.au

We look forward to welcoming you to Crown Promenade Perth.