Skip to main content


Check-In Policy

Our check in time is 3pm, and check out is 11am.

Please note, if your booking occurs on an Optus Stadium event day, a number of road closures will be in place which may cause increased congestion in the area. Guests are advised to factor this in to their travel arrangements.


Hotel registration and check in is available only to guests who are not prohibited from entering the hotel, are 18 years of age or over, and are recorded on the reservation at the time of booking.

A valid form of photo identification acceptable to Crown must be supplied in order to process your check-in, which will be recorded by Crown.


An additional credit card pre-authorisation is required as security for any incidental costs, including damage associated with the room. The pre-authorisation amount varies depending on the room type as follows

  • Crystal Villas - $5,000 per night
  • Deluxe Villas and Suites - $1,500 per night
  • All other room types - $100 per night 

Cash, EFTPOS and debit card payments are not accepted for Crown Towers Perth Suites and Villas.

For guests paying by cash, EFTPOS or debit card in all other room types, payment for the accommodation must be made in full upon check in (unless prepaid in advance). 

An additional cash, EFTPOS or debit card security deposit of $500 per stay is required for any incidental costs, including damage associated with the room.  This must be paid upon check-in. Purchases made throughout the stay must be paid for when ordered.  

Please note, a service fee of 1.2% applies to all credit card transactions. Alternatively, payments can be made up to ten business days prior to arrival via cheque or bank deposit. Please enquire for further information.


Cash refunds will only be returned to the guest who supplied the photo identification upon check in. Card refunds generally take between 3-10 working days to process, and pre-authorisation releases take up to 31 days to process, depending on the individual bank policies. 


Guests of Crown Towers Perth who are not recorded on the reservation at the time of booking (Visitors) must provide valid photo identification acceptable to Crown Perth which may also be recorded by Crown Perth. A maximum of four (4) guests are permitted in Villas. A maximum of two (2) guests are permitted in King rooms and a maximum of four (4) guests in Twin rooms. No visitors may access or remain in Villas or other rooms after 8pm. All Villa bookings must be made prior to the check-in date.


Illegal, violent, quarrelsome, disorderly, indecent or offensive behaviour, including but not limited to, (i) aggressive behaviour or threatening language towards our staff or other guests; (ii) clothing with offensive designs/words; (iii) any person who is a member of an illegal gang and/or is displaying extensive or excessive head and/or facial tattoos that could be considered offensive, threatening or divisive; or (iv) disturbance to our staff or guests of Crown (including excessive noise or music) is strictly prohibited and Crown may direct you and/or any member of your party to leave immediately if your conduct results in Security attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this policy. No refunds or compensation will be given in these circumstances and Crown reserves the right not to accept any future bookings from you or any member of your party.


  • Pool access is only available to registered Crown Towers hotel guests.
  • In respect of our in house guests, all requests to give non-hotel guests access to the pool facilities will be politely declined.
  • The Enclave (bar, cabanas and plunge pool) is an adults only zone.
  • Arriving guests must check in at Hotel Reception before using the pool facilities.
  • For departing guests, once checked out of the room, pool access is unavailable.
  • Crown Towers Perth Spa & Leisure facilities terms of use must be adhered to at all times.
  • The Fitness Centre equipment is for use by adults 16 years of age or older.
  • Children under the age of 16 must be actively supervised by a responsible adult at all times at the pool.
  • Children between 7-10 years of age must be in direct supervision in the pool by a person 16 years of age or older at all times.
  • Children between 0-6 years of age must be at arm’s reach of a person 18 years of age or older at all times within the pool facilities.
  • Use of the facilities is at your own risk and, to the extent permitted by law, Crown Perth excludes any liability for any injury, damage or loss of any kind whatsoever (including, without limitation, any liability for direct, indirect, special or consequential loss or damage), sustained by you and/or any other person, or for any costs, charges or expenses incurred by you, arising from or in connection with the use of the facilities or any associated services.


Please note that any form of smoking (including electronic cigarettes) in a non-smoking room will result in a cleaning fee and any additional costs associated with emergency services attending the hotel.


Guests are not permitted to bring alcohol to Crown Towers or into guest rooms or villas. Alcohol must be ordered via in-room dining services or from your designated butler.


Requests for an early check-in will be subject to availability and will not be guaranteed, unless the room is reserved for the night prior to arrival, which will incur an additional night's charge.

Requests for late departures are subject to availability on check-out, however can also be guaranteed if booked prior to arrival through Crown Reservations at an additional fee.


As of 4 January 2021, lost property left in guest rooms will be transferred offsite to a third party service provider, Pack & Send.

If you leave an item in your guest room after you have checked out, please contact Crown Towers Housekeeping on (08) 9362 7902 who will confirm the location of your lost property and provide you with the necessary information to contact Pack & Send.

Lost property items will be stored by Pack & Send for 30 days and jewellery and watches stored for three calendar months (Specified Period).

Lost property not collected from Pack & Send within the Specified Period will be donated to a charity of Crown’s choice.

If a guest contacts Pack & Send within the Specified Period regarding their item of lost property, the item will be made available for an additional 7 days from date of contact. Guests can make arrangements with Pack & Send to either pick up the item from Pack & Send’s premises, or, arrange for the item to be posted to them.  Pack & Send may charge guests a fee to collect an item and will charge guests postage and insurance costs to post an item to a guest.

Concierge Desk is available to store luggage on a complimentary basis as and when required.

Whilst we will do our utmost to provide you with the room of your choice, please be aware that any room preferences including smoking or non-smoking, floor or view cannot be guaranteed.

All Crown Rewards members' discount rates are subject to change according to your current membership level at the time of your check in.

If you require further information please contact the Crown Towers Reservations team via P+61 8 9362 8888 or E

We look forward to welcoming you to Crown Towers Perth.