Crown Spa FAQs

Do I need to book in advance? 

We welcome guests to book in advance to secure your preferred reservation time and date. All appointments can be guaranteed with a valid credit card.

Does a visit to Crown Spa include parking?

Complimentary four hour valet parking is included with all one hour or more treatments excluding in-house guests.

How early should I arrive for my booking?

We recommend that you arrive 60 minutes prior to your treatment to start your spa journey in the Aqua Retreat. If you are delayed, please remember your treatment time will be limited as a courtesy to the next guest.

Is there anything I need to note before visiting Crown Spa?

Crown Spa promotes an environment of tranquillity and relaxation. In respect of the environment and the experience of others, we ask that you refrain from using your mobile phone within Crown Spa. Robes and slippers are provided for your convenience. Professional draping is performed throughout the duration of your spa treatment.

The Aqua Retreats have designated male and female areas. These areas are a shared space with other guests and staff, we ask that you wear swimwear and use the towels, robes and slippers provided when moving around these areas. Due to the health and safety of our guests and staff, no alcohol or glassware is permitted in the Crown Spa Aqua Retreat facilities.

I have a salon treatment booked, am I still able to visit the Aqua Retreat? 

Aqua Retreat facilities are not available to salon service bookings.

Is there a minimum age requirement for visiting Crown Spa?

Please note that children under the age of 16 are not permitted at Crown Spa, including the Aqua Retreats.

How do I change my booking and can I be charged for it?

To change or cancel a booking, a minimum of 24 hours notice is required in order to avoid being charged in full.

Expecting mothers and medical conditions

At Crown Spa, we pride ourselves on providing the highest level of care and safety for our guests. We are only able to perform treatments on expectant mothers during the second and third trimester of a pregnancy to ensure the safety of both mother and baby. Our Spa hosts would be delighted to recommend a speciality treatment. (As duty of care, guests in 3rd trimester require a letter of clearance from doctor or midwife).

If you are undergoing intensive medical treatment or have a serious health condition, we kindly request that you let us know before booking and provide a written authorisation from your doctor. This helps us ensure your comfort and safety and allows our therapists to tailor your experience with care and consideration.