Hotel Information

HOTEL SERVICES

CHECK-OUT
Check-out time is 11am. Contact Guest Services for information on our Express Check-Out service.

NON-SMOKING
Crown Metropol is a non-smoking hotel. Smoking of any kind, including e-cigarettes is prohibited. You may incur a cleaning fee of $500 if you smoke at Crown Metropol.

RECEPTION

Please see our reception staff for any enquires you may have. Alternatively, please contact Guest Services from your in room telephone.

EXPRESS CHECKOUT
For an efficient departure please use the Express Check Out section of your key wallet and place it in the Express Check Out desk located near Reception.

BANKING SERVICES
ATMs are located throughout the complex.

ROOM KEYCARD
Should your room key be misplaced, please notify Reception for a replacement.

IN-ROOM SAFE
Each room is equipped with a personal safe. The Hotel is not responsible for any items secured in the room safe.

GUEST SERVICES

DOCTOR / DENTIST
If you require assistance, a medic is on duty 24 hours a day. Doctor services are also available, charges apply. Please contact Guest Services for further information.

HOUSEKEEPING
Housekeeping will attend to your room daily. Should you wish to re-use your towels please hang them on the towel racks provided.

BABYSITTERS
Please see Concierge for details on Babysitting Services. Charges apply.

HOUSEKEEPING

AMENITIES
Additional towels, blankets, pillows, baby cots, baby baths, rubber anti-slip matting and shower chairs are available by request. A selection of convenience and amenity items are available for purchase. Charges apply, contact Guest Services for further information.

ELECTRICITY
Australian standard is 240 volts, 50 cycle current. Adaptors are available to purchase, contact Guest Services for further information.

TOWELS
Help us support the environment. If you would like to reuse your towels, please place on a towel rail or hook. If you would like us to change your towels please place on the floor.

PILLOWS
To enhance your comfort and ensure a good night's sleep, a variety of pillows are available via Guests Services.

CONCIERGE

Please contact concierge to assist with:

Baggage
Valet parking
Airline information
Car and limousine hire
Mail, messages and postage services
Floral services
Theatre bookings

For more information please visit Concierge, located in the Lobby.

IN-ROOM TECHNOLOGY

INTERNET
Crown Metropol offers complimentary Wi-Fi (15Mbps) for two devices which is available throughout Crown and is ideal for general internet browsing, and checking emails. Additional devices will be charged at the premium package price.

TELEVISION
107 free-to-air digital television channels are available for your viewing pleasure and include:

Local TV
Sport
Documentary
HD TV
News
Music
Children’s
Financial
International
Chinese

GUEST PHONE

DESK PHONE
If your desk phone view screen is on standby press the green on standby button or simply press any button to wake phone. To make an external call, lift the handset and dial 0. For information on call charges please contact Guest Services.

GUEST SERVICES
Press for an instant response to all enquiries. Auto Wake Up - press to set an automatic wake-up call. Enter the 24-hour wake-up time in the format hh:mm. To cancel a request, select Auto Wake Up and follow the prompts.

In Room Dining - press to order room service. Menus can be found under Room Service.
Restaurants - press to make a restaurant reservation. Information on all outlets can be found under dining.
Crown Spa - press Spa Services to make a booking.
Crown Rewards - press for further information on Crown Rewards discounts, promotions and how to sign up.

CROWN REWARDS

Enjoy a truly rewarding experience with a Crown Rewards membership, where you can earn and redeem points across gaming, hotels, restaurants, bars and more at Crown Perth and Crown Melbourne.

RESPONSIBLE GAMING
Crown Perth is committed to providing customers with gaming services in a responsible manner. If you would like to discuss your gaming or that of someone you care about, we urge you to discuss your concerns with the Responsible Gaming (RG) Team. The RG Team is available 24 hours a day, seven days a week. For more information, visit the Responsible Gaming Centre located on the lower level of the eastern Tunnel Entrance, dial #7500 or visit gambleresponsibly.com.au. Information and support is also available via the national 24-hour Gambling Helpline on 1800 858 858 or gamblinghelponline.org.au

UNATTENDED CHILDREN
Crown has a commitment to ensuring the safety and security of all people that enter Crown Perth. Children are welcome at Crown, however, they must be supervised at all times, including while staying at Crown Hotels. If you require babysitting services information, please contact the Guest Services.

EMERGENCY

SAFETY AND EMERGENCY
The hotel is equipped with sprinklers, smoke alarms and a communication system to immediately alert guests and the Perth Fire Brigade in the case of an emergency. On the back of each guest room door is an evacuation procedure. Please familiarise yourself with your nearest emergency exit in the unlikely event of an emergency. If you notice smoke in your room, stay calm and turn off the air-conditioner. Leave your room and close the door immediately.

Activate the nearest possible fire alarm. Walk to the nearest emergency exit and leave the building. Do not use the elevators. If you notice smoke in the corridor, stay calm and keep close to the ground and walls whilst heading towards the nearest emergency exit. If the emergency exit is blocked, stay calm, return to your room and press Emergency on the telephone. Fill the bathtub with water and place wet towels and sheets around the door seals and vents.Remove drapes from the windows and only break the window if the room is filled with smoke. Hang a white sheet out to indicate your presence, do not lean or climb out.