Spa Etiquette

Spa Etiquette

We welcome guests to book in advance to secure your preferred reservation time and date. All appointments MUST be guaranteed with a valid credit card. A minimum of 3 hours’ notice is required for cancellation of a single booking or 24 hours notice for bookings of four or more in order to avoid being charged in full.

We recommend that you arrive 30 minutes prior to your treatment so you can commence your spa journey starting in our Aqua Retreat facility. Late appointments will result in a shorter treatment time.

Crown Spa promotes an environment of tranquillity and relaxation, therefore use of mobile phones is prohibited in the spa.

Robes and slippers have been provided for your convenience. Professional draping is performed throughout the duration of your spa treatment.

The Aqua Retreat areas are designated male and female areas. No children under the age of 16 are permitted. These areas are a shared space with other guests and staff; we ask that you use robes and towels provided when moving around these areas.

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