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Frequently Asked Questions

Close-up on a gold d├ęcor in the lobby at Crown Hotels

Hotel FAQs


Can I pre-pay my accommodation at Crown Hotels?         
Prepayment of accommodation will only be accepted three or more days prior to arrival. Please call the Reservations team on 1800 808 878 to arrange.
Prepayment with a Gift Card can not be accepted over the phone/email and must be presented on arrival to the Front Desk team. 


What time is check-in at Crown Towers Sydney and can I check-in early?
Check-in time for Crown Towers Sydney is from 3pm.
If there isn’t a room available at your time of arrival you will still be able to register for your room and we will securely store your luggage. The Front Desk team will call or send you a text message to advise when the room is ready.


What time is check-out for Crown Towers Sydney?          
Check-out time for Crown Towers Sydney is 11am.


Can I arrange a late check-out at my Crown Hotel in Sydney?      
Check out time for Crown Towers Sydney is 11am, unless you have booked a package that includes a late check-out time.
Late check-outs may be available for an additional fee from Monday to Thursday. Please call the Reservations team on 1800 808 878 to enquire about availability.


Where is breakfast and how much?         
Breakfast at Crown Towers Sydney is available at Epicurean. For times, prices and menus, please visit:
Epicurean: crownhotels.com.au/sydney/restaurants-bars/epicurean


What are the pool access guidelines?     
Access to the Crown Towers Sydney pool is available to registered guests of the property only. Guests are not permitted to bring visitors to the pool.
Please note we are unable to guarantee access to the pool prior to official check in time.


Can I leave my luggage before or after my stay?                
Yes, our Bell Desk team can store your luggage before your room is available on the day of arrival and after you check-out on the day you depart.


How do I get to Crown Towers Sydney?
Crown Towers Sydney is located at 1 Barangaroo Avenue Sydney, NSW 2000.


What are the parking options at Crown Towers Sydney?                
Crown Towers Sydney has a limited amount of parking bays. Hotel guests are able to park via valet parking at Crown Towers Sydney for ease. If you do intend to come by car, please be sure to book your parking space in advance. Click here to view pricing and directions.


Where is Crown Spa Sydney located?     
Crown Spa is located on Level 6, Crown Towers Sydney.


How do I book a treatment at Crown Spa Sydney?            
Treatments at Crown Spa Sydney can be booked via the website at  crownhotels.com.au/sydney/crown-spa or by calling 02 8871 6368.


Can I buy a Crown Gifts Card?    
Crown Gifts cards can be purchased online at crowngifts.com.au/giftcards.aspx or at the Concierge Desk at Crown Towers Sydney.


How do I book with a Crown Gifts card?
Crown Gifts cards which include an accommodation package can be booked by calling the Reservations team on 1800 808 878.
Crown Gift cards featuring a monetary amount can be booked online for all rates that do not require prepayment (please refer to the T&Cs). You will be prompted to provide a credit card as guarantee, no charges will apply. Upon arrival you may present your Crown Gifts card to Front Desk for payment. 


How do I redeem my older Crown Gifts card?
Please be aware, that if you have a Crown Gifts gift card with a card number beginning with 6038 4106, you will need to transition the gift card to a digital card before it can be redeemed. Step-by-step instructions on how to do this can be viewed here. We encourage you to transition your gift card prior to your visit to Crown.


Which restaurants can I dine at during my stay?
Crown Sydney offers a range of incredible dining experiences. To view the full range of restaurants and bars, as well as opening times and menus, please visit:
crownhotels.com.au/sydney/restaurants-bars

 
How do I book a restaurant reservation?              
Restaurant reservations can be made via the website crownhotels.com.au/sydney/restaurants-bars or by contacting our Restaurant Reservations team on 02 8871 7171.


Do Crown Hotels properties offer foreign currency exchange?
No, Crown Hotels properties do not offer foreign currency exchange.
 


Crown Direct FAQs


I haven’t received an email to verify my new Crown Direct Account. How do I do this?

Once you have signed up to Crown Direct using your email and password, you should receive a verification email to your inbox. To ensure you have received this email, please also check your junk/spam mailbox as sometimes the verification email can land there. If you have not received a verification email to your inbox at all, please contact our team on crowndirect@crownresorts.com.au for assistance.


I’ve forgotten my Crown Rewards number. Could you please let me know what it is?

Please note, Crown Rewards operates separately to Crown Direct. For Crown Rewards Membership enquiries, please visit https://www.crownmelbourne.com.au/crown-rewards/about. Alternatively, please contact crownrewardshub@crownresorts.com.au. To login to your Crown Direct account, you can simply use your email address and nominated password on the Crown Direct website: https://www.crownhotels.com.au/crown-direct/login


Why is my Crown Direct account showing the incorrect details?

If your account is showing the incorrect details our team will resolve this for you. Please contact our team directly on crowndirect@crownresorts.com.au.


How do I update my Crown Direct account password?

If you wish to update your new password, you can do this on the Crown Direct homepage https://www.crownhotels.com.au/crown-direct/login, by clicking on “Forgot Password?”  You will then be redirected to the reset password page. On this page, please click on the reset password button and a reset password email will be sent to your email. If you haven’t received a password reset email, please contact our team directly on crowndirect@crownresorts.com.au


How do I change my current Crown Direct reservation?

Please login to your current Crown Direct account to change or cancel your upcoming reservation. Alternatively, for enquiries relating to Crown Sydney, please call 1800 227 264.