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Spa Etiquette

We welcome guests to book in advance to secure your preferred reservation time and date. All appointments can be guaranteed with a valid credit card. To cancel a booking a minimum of 24 hours notice is required in order to avoid being charged in full.

We recommend that you arrive 45 minutes prior to your treatment so you can enjoy your spa journey starting in the Aqua Retreat. Late appointments will result in a shorter treatment time.

Crown Spa promotes an environment of tranquility and relaxation. In respect of the environment and the experience of others, you are asked to refrain from using your mobile phone within Crown Spa.

Robes and slippers have been provided for your convenience. Professional draping is performed throughout the duration of your spa treatment.

The Aqua Retreat Areas are designated male and female areas. No children under the age of 16 are permitted. These areas are a shared space with other guests and staff; we ask that you wear your swimwear or robes and towels provided when moving around these areas.