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Spa Etiquette

Keeping everyone safe including our guests, employees and the broader NSW community is our priority at Crown Sydney. In line with NSW government announcements regarding COVID-19, Crown is pleased to welcome back guests from Monday 11 October 2021. The NSW Government has indicated that all guests attending Crown Spa Sydney and staff working at Crown Spa Sydney will need to be fully vaccinated. Crown Sydney will request official proof of vaccination from each visitor upon arrival to the complex. Entry may be denied if official proof of vaccination cannot be presented. Guests are required to wear a mask at all times except when receiving a facial treatment. Aqua Retreat access is available for 30 minutes prior to your treatment.

We encourage you to book in advance to secure your preferred appointment date and time. All appointments can be guaranteed with a valid credit card. To cancel a booking, a minimum of 24 hours notice is required to avoid being charged in full.

Crown Spa promotes an environment of tranquillity and relaxation. In respect of the environment and the experience of others, we ask that you refrain from using your mobile phone within Crown Spa. Robes and slippers are provided for your convenience. Professional draping is performed throughout the duration of your spa treatment.

We recommend that you arrive 60 minutes prior to your treatment to start your spa journey in the Aqua Retreat. If you are delayed, please remember your treatment time will be limited as a courtesy to the next guest.

The Aqua Retreats are designated male and female areas. These areas are a shared space with other guests and staff, we ask that you wear swimwear and use the towels, robes and slippers provided when moving around these areas. Due to the health and safety of our guests and staff, no alcohol or glassware is permitted in the Crown Spa Aqua Retreat facilities.

Please note that children under the age of 16 are not permitted at Crown Spa, including the Aqua Retreats.